Privacy policy

Introduction

This Privacy Policy explains how Yamena collects, uses, stores, and protects the personal data of visitors and users of the website www.yamena.gr.

Yamena is committed to safeguarding your privacy and ensuring that your personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), applicable Greek legislation, and all relevant data protection requirements.

By accessing and using this Website, you acknowledge that you have read and understood this Privacy Policy.

Yamena reserves the right to modify or update this Privacy Policy at any time. Any updates will become effective upon publication on the Website.

Data Controller

The Data Controller responsible for the processing of your personal data is:

Yamena

Address: Vasilikis Tavaki 5, Thermi 570 01, Thessaloniki, Greece

Email: welcome@yamena.gr

Telephone: +30 231 520 8533

Website: www.yamena.gr

Purpose of This Privacy Policy

This Privacy Policy explains:

• What personal data we collect.
• Why we collect and process your data.
• The legal basis for processing.
• How long we retain your information.
• Who may receive your data.
• Your rights under the GDPR.
• How cookies and tracking technologies are used.

Personal Data We Collect

Contact Information

When you contact us through our contact form or by email, we may collect:

• Full name
• Email address
• Telephone number
• Message content

Appointment Booking Information

When you request an appointment, we may collect:

• Full name
• Email address
• Telephone number
• Requested service
• Preferred appointment date and time
• Any additional information you voluntarily provide

Newsletter Subscription

When you subscribe to our newsletter, we collect:

• Email address

Technical Information

When you browse our Website, certain technical information may be collected automatically, including:

• IP address
• Device type
• Browser type
• Operating system
• Language settings
• Pages visited
• Time spent on the Website
• User interaction data

Purposes of Processing

We process your personal data for the following purposes:

• Responding to inquiries and communications.
• Managing and confirming appointments.
• Providing information about our services.
• Sending newsletters and promotional communications when consent has been provided.
• Improving Website functionality and user experience.
• Analyzing Website traffic and performance.
• Complying with legal and regulatory obligations.

Legal Basis for Processing

We process personal data on one or more of the following legal grounds:

• Your consent.
• Taking steps at your request prior to entering into a service relationship.
• Our legitimate interests in operating and improving our Website and services.
• Compliance with legal obligations.

Newsletter and Marketing Communications

If you have provided your consent, we may send you communications regarding:

• New services
• Special offers
• Events
• Informational and promotional content

You may withdraw your consent at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Google Analytics

Our Website uses Google Analytics to collect anonymous statistical information about Website usage.

The information collected helps us understand visitor behavior and improve the performance and usability of our Website.

Google may process certain information in accordance with its own Privacy Policy.

Meta Pixel (Facebook Pixel)

Our Website uses Meta Pixel for:

• Measuring advertising performance
• Remarketing campaigns
• Audience creation
• Website analytics

Meta Pixel operates in accordance with the cookie preferences you provide through our cookie consent mechanism.

Disclosure of Personal Data

Yamena does not sell, rent, or trade personal data to third parties.

Your information may be shared only with trusted service providers when necessary, including:

• Website hosting providers
• Technical support providers
• Email marketing service providers
• Google Analytics
• Meta Platforms
• Legal, accounting, or tax advisors when required

All third-party service providers are contractually obligated to protect personal data and comply with applicable data protection laws.

International Data Transfers

Certain service providers, including Google and Meta, may process personal data outside the European Economic Area (EEA).

Where such transfers occur, appropriate safeguards are implemented in accordance with GDPR requirements, including Standard Contractual Clauses approved by the European Commission.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected.

Indicative retention periods include:

• Contact requests: up to 24 months
• Appointment requests: up to 24 months
• Newsletter subscriptions: until consent is withdrawn
• Analytics data: according to the retention settings of the relevant analytics platform

Following the expiration of the applicable retention period, personal data is securely deleted or anonymized.

Data Security

Yamena implements appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss
• Destruction
• Alteration
• Unlawful processing

While every reasonable effort is made to safeguard personal information, no internet-based service can guarantee absolute security.

Your Rights

Under the GDPR, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to object
• Right to data portability
• Right to withdraw consent

To exercise any of these rights, please contact us at:

Email: welcome@yamena.gr

Right to Lodge a Complaint

If you believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority:

Hellenic Data Protection Authority (HDPA)

1-3 Kifisias Avenue

115 23 Athens, Greece

Website: www.dpa.gr

Cookies

This Website uses cookies to ensure proper functionality, analyze traffic, improve performance, and enhance user experience.

For detailed information regarding the cookies we use, their purposes, and how you can manage them, please refer to our separate Cookie Policy.

This Privacy Policy has been specifically drafted for Yamena and was created using the structure and legal framework of the reference document you provided, without reproducing its content.